Refund Policy

Introductory price

A plan may be offered at a reduced price for its first month, for example $1. That month is a paid month, not a trial: it is not refundable except as described below, and from the second month the plan renews at its regular price unless you cancel before the renewal date.

Cancelling

You can cancel at any time from Manage subscription on your billing page. The plan runs to the end of the month you paid for and does not renew. Minutes left over are not carried over or paid out.

Refunds

• Payments are not refundable, except where the law requires a refund or we say otherwise in writing.
• Where the law gives you a right to a refund, for example a consumer right in your country, it applies in full.
• If DubIQ failed to deliver what you paid for because of a fault on our side, write to us and we will put it right or refund the affected period.
• Minutes are not money. They cannot be exchanged for cash or transferred to another account.
• A refunded plan payment removes that month’s plan minutes; a refunded purchase of extra minutes removes the minutes it added that are still on your account.

How to ask

Write to support@dubiq.io from your account’s email address with the date of the payment and what went wrong. Payments are handled by our payment provider, who issues any refund to the card you paid with; we do not receive or store your card number.